Can You Hear Me Now?

Since 911, federal agencies have pushed jurisdictions at all levels to improve interoperability—the ability to communicate across agencies within and outside primary jurisdictions. Interoperability remains a significant challenge in jurisdictions nationwide. This uncommissioned study was based on a survey I created and distributed to fire departments throughout southeast Utah—where I live. The report gives a picture of many challenges departments face in establishing effective communication, even with agencies they work with on an everyday basis. A PowerPoint version and full technical report are provided.